Terms and Conditions

Orders

Confirmation of an order (sent via Shopify or email) indicates a legally binding sales agreement between yourself and Rixon Frost Ltd. Please place an order with us via our online shop, email, or through our social media channels.

Production

All Rixon Frost items are handmade to order* using a combination of cutting edge and traditional techniques. Once an order is placed we set to work producing your items and aim to have them ready to ship within 2 weeks. Every item is meticulously checked and packaged before being sent out for shipping. 

*unless we happen to have some prepared stock in which case we are able to ship within 5 days. 

Materials

Our jewellery is made from 100% recycled silver. We adhere to legal requirements and hallmark all individual silver items that weigh over the legally required weight for hallmarking. Our gold and black rhodium plating is a minimum of 2.5 microns. In the case of gold plating this is also known as gold vermeil.

Plated parts of your Rixon Frost jewellery will wear gradually over time. Please reach out if you’d like to discuss a replating service which will be costed to reflect shipping and labour. Alternatively you can approach your local jewellery but please note that they may not be able to match colours exactly. 

Payment

Payment for your order will be taken via our online shop, or by bank transfer. If bank transfer is your preferred option please contact us. Once the funds are in our account we will proceed with packaging and posting your order. If for any reason payment is declined and funds do not arrive in our account we will let you know as soon as we can and work with you to replace the order. Rixon Frost reserves the right to cancel or reverse an order. 

Shipping

A standard domestic postage and packing fee will be applied to all orders to ensure safe transit to all UK destinations. For international orders a shipping estimate will be made at point of sale which includes packaging and transit but is exclusive of any import duties which may apply. 

Sales Tax

For all international customers (NOW INCLUDING European Union based customers, as well as those in the European single market countries of Iceland, Liechtenstein, Norway and Switzerland) please note that a form of import duty or sales tax (VAT, GST etc) will apply in addition to the quoted price on the website. These import duties/sales taxes are the sole responsibility of customers. On the whole, such charges tend to be collected by the courier before they deliver and you should make yourself aware of the charges that apply to your own country. 

Pricing

All prices are as shown on our website in GBP inclusive of UK VAT. 

Care

Please refer to our Jewellery Care page. 

Returns and Refunds

Please refer to our Returns and Refunds page.